Refund Policy

General Policy

Due to the nature of digital content (eSIM), refunds after eSIM issuance are not accepted in principle.

Usage Deadline

Please start using your eSIM within 90 days of purchase.

Refunds for Long-Term Plans (Reservation)

Long-term plans are reservation-based, so we can't offer cancellations or refunds for change of mind after ordering.

However, if we fail to deliver your eSIM by your usage-start date, you'll receive a full refund.

Eligible Exceptions

Refunds may be considered in the following cases:

1. A technical error prevented the QR code from being delivered properly.
2. It was discovered after purchase that the customer's device does not support eSIM. (Please verify compatibility before purchasing.)
3. Infrastructure or network failures made it significantly difficult to use the communication service, provided both of the following conditions are met:
· Less than 30% of the total plan data could be used.
· A continuous outage of 6 hours or more was confirmed by a third-party authority during the plan period (plan days × 24 hours).

How to Apply

Application period: Please contact us within 14 days of the incident.

How to contact: Use the inquiry form in your account page, or email info@thelocalstandard.jp.

Required information: Order number, date/time of incident, and a description of the issue.

Refund Method

Refunds will be issued to the original payment method. Processing may take 3–10 business days.