Frequently Asked Questions

We accept credit cards (Visa / Mastercard / AMEX / JCB / Diners / Discover) via Stripe. Payment is finalized as soon as your order is confirmed.

After selecting a plan, enter your payment details on the checkout screen to complete payment. Once paid, your eSIM QR code is sent to the email you signed up with, and it's also in My Page on LocalStandard eSIM. Installing it before you leave for Japan makes for a smooth start.

Not at the moment — you'll need to create a free LocalStandard eSIM account first. Your QR code is then sent to the email you signed up with, and you can view it and your order history anytime in My Page on LocalStandard eSIM. You'll also earn Miles and coupons.

Any coupon you already hold is applied automatically at checkout. If you've received a coupon code through a friend referral or gift, enter it under "Have a coupon?" on the checkout screen.

No — our Terms of Service prohibit using a single eSIM on multiple devices at the same time. If you need to use it on more than one device, please purchase a separate plan for each device.

This service provides an eSIM for use within Japan by travelers visiting the country. It won't connect outside of Japan, so please keep this in mind.

No, you can leave Airplane Mode on. Just turn on Mobile Data (Data Roaming) while Airplane Mode stays on — doing this after you land in Japan will connect you automatically.

You can resend your original QR code to your email using the "Resend QR Code" feature in My Page. Use the resent QR code to install the eSIM again.

Pricing is based on the number of days you choose for our Unlimited plan. Prices are shown primarily in Korean Won (KRW), with a reference amount in Japanese Yen.

Due to the nature of digital content, refunds after eSIM issuance aren't available in principle. Exceptions may be made for issuance errors that prevented you from receiving a QR code, devices found to be incompatible after purchase, or network outages meeting certain conditions — see our Refund Policy page for details.

Your connection won't stop completely even after reaching your data allowance. Our Unlimited (Normal) plan switches to 1Mbps once you've used 5GB of high-speed data for the day, so you can keep using it. Our Special plan throttles to 5Mbps after a separate threshold.

A "Top-up" feature for extending an existing plan's validity is currently in development. If you'd like more data or days right away, please purchase a new plan from the eSIM shop page.

Please start using your eSIM within 90 days of purchase.

Long-term plans are reservation-based, so we can't offer cancellations or refunds for change of mind after ordering. However, if we fail to deliver your eSIM by your usage-start date, you'll receive a full refund.